Account & Data Deletion
You can initiate deletion of your Orchestris account and associated personal data at any time. Deletion requests are reviewed before they are completed and may require identity verification.
Request deletion in the app
If Orchestris Chat is connected to an Orchestris Server account, open Settings and choose Delete Account. Confirming the request sends it to the server that owns the account. The request remains pending until an authorized administrator completes it; submitting the request does not delete the account immediately.
Request deletion on the web
For Orchestris-managed website, portal, billing, or licensing records—or if you cannot use the in-app option—submit the Account & Data Deletion form. You can also email privacy@orchestris.com directly.
Use the email address associated with the account and identify the server or deployment if you know it. Do not send your password, API keys, or other secrets.
What happens next
- • We may contact you to verify your identity and the account to be deleted.
- • The request stays pending until an authorized administrator fulfills it.
- • Orchestris completes verified requests it handles within 30 days.
- • We confirm when an Orchestris-managed deletion is complete.
What is deleted when the request is completed
- • Your account and profile
- • Your conversations, messages, and attachments
- • Your sign-in sessions, tokens, and user API keys
- • Your organization memberships
You can delete part of your data without closing your account, for example by clearing conversation history or local app data.
What may be retained
Limited records may be retained where required for legal, tax, security, or abuse-prevention purposes, including billing and tax records, security and audit logs, and AI-content reports. Those records are kept only as long as needed for those purposes. See the Privacy Policy for details.
Self-hosted and private deployments
If your account belongs to a self-hosted or organization-operated private server, that organization is responsible for completing the deletion. Submit the request in the app so it reaches that deployment, or contact the organization's administrator for its verification, timing, and confirmation process.
Direct-provider mode
If you use Orchestris Chat only in direct-provider mode, there is no Orchestris Server account to delete. Use the app's local-data controls to remove history, images, and stored credentials from your device. Contact the model provider separately about data held in your provider account.
Contact
Questions about account or data deletion? Email privacy@orchestris.com.